Abu Dhabi, November 12, 2012
T6 Participants were surprised with an unexpected special guest visitor on their most recent session. It was Mr. Sultan Alkuwaiti, the Vice President of Customer Service at Presidential Flight in Abu Dhabi.
Ask anyone who had met Sultan Alkuwaiti and they will tell you he is certainly someone who wouldn’t come by unnoticed! His demeanor and warm presence comes to effortlessly demand anyone’s utmost respect and admiration. His rich years of experience have turned into a treasure chest holding some of the most impressive stories that silence anyone for the sake of listening. But out of all the stories he shares, there is one story that particularly stands out. A story that didn’t only teach him in a very fine and delicate way a very big and important lesson, but in fact, one that had turned his entire career and outlook on life around.
It happened almost thirty years ago when Sultan Alkuwaiti, today the VP of Customer Service at Presidential Flight had just joined the organization. A new joiner then, and like most others, he was fully energized, positive and determined to leave the best impression he could and deliver the greatest outcomes you would come to expect of him. But just as he was in the midst of that, he received the shock of his starting career life. It was an incident he would never forget, and a lesson he will keep passing on to others. It was that incident when his manager at the time, had unexpectedly and without any previous notices or signs thrown the most aggressive and attacking response he had ever witnessed, and that right at his face. It hit him very badly! And although he did manage to hold himself and his emotions at that very moment together, responding with all respect and politeness to all that came at him, he did feel the devastation. He withdrew right after quietly and quickly back to his office, taking in, and trying to digest, the anger and pain he felt. He spent hours thinking the incident through, and at the end of that day, he walked out of his office, closed the door behind him, locked it with the key, and headed to his manager. Standing firm in front of him and without saying a word he placed the key on his manager’s desk, as a sign of resignation. A moment of truth and silence followed after which his manager asked him one fine question and in a very delicate manner.
Out of all the questions and all the responses Sultan had expected to come out from his manager, this question was far from any expectation he had.
He defensively answered back saying, “no it’s not about having failed, I just can’t take it”, “yes, so you have failed”, “no, I just can’t take it”, “exactly, so you failed”.
Suddenly a shocking realization started to sink in. He carried on sharing how he started asking himself, “Have I really failed? Is that all it took for me to fail? Could an incident like that be all it takes for me ‘Sultan’ to announce my failure?”
Deeply embarrassed by the situation now, he took the key back, and went back opening his office. It was that incident, then and there, that led him to maintain for all his years to come a positive and optimistic outlook in life, and no matter what or how big the challenges and difficulties that would come his way after that, as soon as he would reach a stage that he believed to be the tip of his endurance, he would ask himself that exact same question he was asked years back, and refuse then and there to give in! It was that powerful question that gave him the attitude, the will power, and the courage he needed to move on and become the successful person he has become today.
Sultan’s visit was greatly appreciated by the T6 program participants who all felt moved and inspired by the story he shared, one could clearly read in their eyes, long before their verbal expression had followed, the pride they felt for him.
Mr. Sultan extended his appreciations to Altaaat for their endeavors in developing the region’s nationals, and his full support for its future programs. Back